Delta Endure - Customer Relationship Management
Rather than market to a mass of people or firms, market to each customer individually!
Customer relationship management (CRM) is a widely implemented strategy for managing a companyâ€™s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processesâ€”principally sales activities, marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.
CRM is a business strategy that goes beyond increasing transaction volume. Its objectives are to increase profitability, revenue, and customer satisfaction.
We have alliances with leading CRM solution providers like Sieble, SAP, Microsoft, Salesforce.com, Oracle, Front Range and we leverage these partnerships to provide CRM services, ranging from consulting and implementation to upgrades and application management services. Our CRM practice has a strong industry focus across specific domains.